Watford Managed Service Provider for IT support, cloud and infrastructure that just works.

Critical issues that stop your business get a response within 15 minutes during business hours and within an hour out-of-hours, 24/7. Standard tickets are typically picked up within 30 minutes. Full SLA response and resolution targets are agreed up front and reported on every month — no hidden tiers.

Yes. Around 80% of issues are resolved remotely from our Watford helpdesk, but for hardware faults, new starters, network changes or larger projects our engineers are onsite across Hertfordshire, north London, Bedfordshire and Buckinghamshire — usually same day, often within the hour for nearby clients.

Our core onsite coverage runs across Watford, St Albans, Hemel Hempstead, Rickmansworth, Borehamwood, Harrow, Wembley, Luton, Milton Keynes and the surrounding M25 corridor. Remote support is delivered UK-wide for clients with multiple sites or home-based teams.

Our managed helpdesk covers unlimited user support tickets (phone, email and portal), proactive monitoring and patching of workstations and servers, Microsoft 365 and identity administration, antivirus and endpoint security management, backup monitoring, and starter/leaver processing. Infrastructure services such as networking, firewalls, Azure/AWS and VMware are bundled in on fully-managed plans or added as needed.

Pricing is per user per month and depends on the scope (helpdesk only, helpdesk + infrastructure, fully managed including cyber security and Microsoft 365). For a typical SME the all-in cost works out significantly lower than hiring even one internal IT person, while giving you a whole team. We'll quote transparently after a free 30-minute scoping call — no surprise extras.

Yes. Axia is Cyber Essentials Plus certified ourselves, and we help clients achieve and maintain Cyber Essentials and Cyber Essentials Plus certification as part of their managed service. This is increasingly required for public-sector contracts, cyber insurance and supplier questionnaires.

Absolutely — around a third of our clients have an internal IT lead. We act as their 24/7 helpdesk, their cloud and security specialists, or their out-of-hours cover. We will not try to displace your team; the goal is to give them senior backup so they can focus on strategic work rather than firefighting tickets.

Switching MSPs is something we handle every month. We run a structured 30-day onboarding: knowledge transfer, documentation, account and credential rotation, monitoring rollout and a clean cut-over date. You don't lose service during the transition — we run in parallel until everything is stable.

Yes — we are a Microsoft Solutions Partner and an experienced Google Workspace and AWS partner. Most clients run Microsoft 365 with Entra ID and Intune, but we support mixed environments and cloud-to-cloud migrations regularly.